Our Process

Screen Shot 2016-02-18 at 3.51.55 PMTechnology Support Agreement

A Technology Support Agreement (TSA) is an annual contract that outlines a customized  agreement between your business and Premier Networx based on your IT needs.

Benefits of signing a TSA with Premier Networx include:

  • First response when you call in with an issue so you get priority service.
  • Remote support (entry into your computer instead of coming on site, if applicable) as well as onsite support.
  • No hourly service charge during normal business hours.
  • No limit on the amount of support.
  • 24×7 support is available.

Hourly Support

If you do not have a TSA with Premier Networx, we can still help. Call us and we will schedule an onsite visit as soon as possible.

If you would like more information about our services and how to request support, please call (706) 426.6313.

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