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We’re growing and looking for talented people to join us!

ACCOUNT MANAGER

  • SUMMARY: Manages and expands business relationships with targeted clients; Develops and implements strategy, sales plan, and forecasts for overall business development, sales, and account management.

 

  • DUTIES AND RESPONSIBILITIES:
    • Generates and develops added-value business with existing clients to meet specified production goals
    • Manages consistent growth within particular client base
    • Makes and develops contacts with selected clients and strategic partners
    • Maintains and develops client relations for new and established existing clients, assuring all existing clients are contacted regularly to ensure customer satisfaction and develop need-based marketing relations
    • Develops customer relations including but not limited to sales leads, research, warm calls, qualifying leads, developing leads, and customer service
    • Liaison with all internal departments to improve the customer experience
    • Seeks and creates opportunities to expand business with current clients’ identifying further business needs and presents a solution
    • Grows existing accounts and prospective clients to full potential and generates maximum revenue on a long-term basis
    • Attends conventions, conferences, and trade shows as needed; prepares post-event reports and analysis
    • Regularly interacts with executives of major clients
    • Analyzes existing and anticipated client needs and promote company services to meet such requirements
    • Formulates the overall objectives and strategy to develop a high-value relationship within all areas
    • Understands prospective client’s culture, product portfolio, competitive position, financial state, investment plan, organization structure and key decision makers
    • Negotiates contracts and work agreements
    • Generates weekly, monthly, and quarterly reports, tracking work as specified by manager
    • Promotes company endorsed programs and services
    • Performs other related duties as assigned by management

     

    QUALIFICATIONS:

    • Bachelor’s degree (B.A.) preferred
    • Minimum of 2 years related experience or equivalent
    • Well-developed negotiation, project and account management skills
    • Understand our operating principles and use them as a guideline for how you do your job
    • Be an enthusiastic learner – participate in educational opportunities, read professional publications, maintain personal networks, and participate in appropriate professional organizations
    • Own the customer experience – think, act, and respond in ways that puts our customers first
    • Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization.
    • Excellent written and verbal communication skills
    • Excellent problem resolution and consultative sales skills
    • Capability to meet or exceed sale targets
    • Ability to work independently and as a member of various teams and committees
    • Commitment to excellence and high standards
    • Strong organizational, problem-solving, and analytical skills
    • Ability to manage priorities and workflow
    • Creative, flexible, and innovative team player
    • Acute attention to detail
    • Proven ability to handle multiple projects and meet deadlines
    • Strong interpersonal skills
    • Ability to deal effectively with a variety of individuals at all organizational levels
    • Good judgment with the ability to make timely and sound decisions
    • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
    • Proficient on Microsoft Office Suite

     

    COMPETENCIES:

    • Customer Service–Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
    • Oral and Written Communication–Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
    • Teamwork–Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
    • Strategic Thinking–Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

     

SYSTEMS ADMINISTRATOR

As a System Administrator at Premier Networx, you will be our final point of escalation for all issues. Your mission will be to maintain, update, replace, and fix our customers’ infrastructure. Your job is to proactively prevent any issues from occurring and to resolve issues that have occurred as quickly as possible. You will also assist in building out new infrastructure, and with other more specialized roles such as security and disaster recovery when necessary.

Being our final point of escalation, we expect a lot from our System Administrators. You must have a rock-solid foundation both system and network infrastructure in order to be able to do this job. We do not expect you to know everything, however we do expect you to be able to resolve complex issues effectively and efficiently. You will be the one who must find the solution to a problem without fail.

Note: Because we are customer focused, every role within our organization is customer facing.

Common tasks include:

  • Troubleshooting complex issues
  • Network configuration
  • Server administration
  • Server migration
  • Application troubleshooting / installation
  • Infrastructure performance testing
  • Cloud platform administration
  • Testing new products

Requirements:

  • Excellent troubleshooting and critical thinking ability
  • Well-developed communication skills
  • 5+ years of recent experience in a production environment managing:
  • Windows Server
  • DNS
  • HyperV
  • Active Directory
  • Group Policy
  • Networking

3+ years of experience with:

  • Azure
  • Office 365
  • MCSA 2016 or newer

Preferences:

  • MCSE 2016 or newer
  • Server+
  • Network+
  • VMware
  • CCNA
  • Cloud+
  • AZ-103
  • Office 365
  • PowerShell
  • SharePoint

HELP DESK FIELD TECHNICIAN – LEVEL 2

Provides professional on-site support for end user / endpoint related IT incidents and requests of a more complex nature using non-standard troubleshooting techniques and critical thinking. Follows up on issues escalated by Level 1 technicians. Provides basic troubleshooting of infrastructure related incidents. Escalates complex infrastructure related incidents and requests to Level 3. Technician works primary in the field but can also be made available for in-house Help Desk support when needed.

Job Duties:

  • Advanced workstation troubleshooting
  • Advanced printer / scanner troubleshooting
  • Advanced mobile device troubleshooting
  • Advanced LOB Application troubleshooting
  • Basic network troubleshooting
  • Basic server troubleshooting
  • Workstation onboarding
  • Vendor management and interface for complicated issues or projects

Preferred Qualifications:

  • Time spent inside as Service Desk Technician I and/or II
  • Time spent as Field Technician I
  • Network+ or networking certifications
  • Windows Server Certifications

Required Qualifications:

  • Windows 10 Certifications
  • A+ Certification
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