Join Our Team: We’re Hiring Helpdesk Technicians

Join the Premier Networx team – we’re looking for Helpdesk Technicians!

Help Desk Field Technician I (L1 Onsite) 

Mission:

Provides professional on-site support for end user / endpoint related IT incidents and requests. Work performed is limited in complexity and follows standard procedures and protocols. Is focused on meeting time-sensitive appointments and completing onsite work in pre-arranged time frames in order to stay on schedule. Issues encountered onsite of a more complex nature are escalated to Level 2 for follow up. Technician works primary in the field but can also be made available for in-house Help Desk support when needed.

Job Duties:

  • Workstation installation and basic troubleshooting
  • Printer / Scanner installation basic troubleshooting
  • Workstation component installation / replacement
  • Workstation operating system upgrade
  • LOB Application installation / troubleshooting
  • Desk-phone installation
  • Mobile device setup / troubleshooting
  • Basic vendor troubleshooting on error messages and issues

Preferred Qualifications:

  • Time spent inside as Service Desk Technician I
  • Windows 10 Certifications
  • A+ Certification

 

Help Desk Field Technician II (L2 Onsite) 

Mission:

Provides professional on-site support for end user / endpoint related IT incidents and requests of a more complex nature using non-standard troubleshooting techniques and critical thinking. Follows up on issues escalated by Level 1 technicians. Provides basic troubleshooting of infrastructure related incidents. Escalates complex infrastructure related incidents and requests to Level 3. Technician works primary in the field but can also be made available for in-house Help Desk support when needed.

Job Duties:

  • Advanced workstation troubleshooting
  • Advanced printer / scanner troubleshooting
  • Advanced mobile device troubleshooting
  • Advanced LOB Application troubleshooting
  • Basic network troubleshooting
  • Basic server troubleshooting
  • Workstation onboarding
  • Vendor management and interface for complicated issues or projects

Preferred Qualifications:

  • Time spent inside as Service Desk Technician I and/or II
  • Time spent as Field Technician I
  • Network+ or networking certifications
  • Windows Server Certifications

Required Qualifications

  • Windows 10 Certifications
  • A+ Certification

Send your resume and cover letter to Jobs@AugustaITGuys.com. No phone calls. 

 

The Augusta IT Guys

4332 Wheeler Road #105, Augusta GA 30907

706.426.6313

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